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Contact Premier Yarns Customer Service

Premier Yarns Phone Numbers and Emails

Customer Service Number:

  • (704) 454-1557
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Premier Yarns Emails:

Customer Service
General Info
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Premier Yarns Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Premier Yarns Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    77% phone 23% email
  • The best phone number to call Premier Yarns is 7044541557.

  • The longest wait times are on Monday, while the shortest are on Sunday and Saturday. The average call time is 1 minute.

  • Be prepared for the call as Premier Yarns may ask you for the following information to identify you as a customer: order id or tracking no or first and last name.

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How to Contact Premier Yarns?

Most Popular Number:

(704) 454-1557
Total calls: 74 Issues resolved: 3 Last call: Dec 12, 2025

Premier Yarns customer service phone number is (704) 454-1557. Call the company to address technical issues, ask questions about your order, leave a review about your purchase, and learn more about available products. Premier Yarns support department is available Monday through Friday from 9 am to 4.30 pm.

Premier Yarns email address for general inquiries is info@premieryarns.com. If you need consumer assistance and seek to get in touch with the customer service team, send an email to customerservice@premieryarns.com. As an alternative, consumers can submit their inquiries via an online form on the Premier Yarns website.
If you prefer messaging on social media, contact the company on Facebook or Instagramby following the links at the bottom of the page.

The company’s head office is located in North Carolina. Premier Yarns address is 5991 Caldwell Park Drive, Harrisburg, North Carolina 28075, United States. If you need to contact the company offline, you can send your correspondence to this address. However, if you need to return an item, contact the support team first to get information about the return address.

For more convenience, customers can get in touch with the support team via Premier Yarns website. The “Contact Us” page has a short online form, and after you provide your name, email address, the reason for the inquiry, and a detailed description of the issue, you will need to press the “Send” button. Please allow Premier Yarns customer care team up to 2 business days to address your inquiry and get back to you with the response.

PissedConsumer Club

Contact Information

Premier Yarns Website:

Premier Yarns Help Center:

Corporate Office Address:

Premier Yarns
5991 Caldwell Park Drive
Harrisburg, North Carolina 28075
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 9:00am - 5:00pm EST

More contact details

Premier Yarns Customer Service Reviews

2.0 / 5
Poor
Isidora Ivn
Question about problem with yarn

It is ridiculous! You call the customer service number and you get a sweet little voice telling you to send them an email.

You cannot talk to anyone directly anymore. Terrible way to run a business!

Diane S Bjr
Order not received

Received email stating order was delivered. Never received it.

Missed Consumer came through for me. The missing yarn was delivered today as per the original delivery date.

The error was not on the part of Premier Yarns, but the delivery service as the address was plainly visible but the driver did not read the entire address. Thank you so much.

Summary of Premier Yarns Customer Service Calls

74 TOTAL
CALLS
01:03 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Premier Yarns?

Shipping and Delivery Question:

  • “Package issue”
  • “Shipping address”
  • “Wrong address”

Request for Information Question:

  • “Need to talk to a Supervisor regarding an email reply from an employee's customer service”
  • “Question about problem with yarn”
  • “Order questions”

Product/ Service Question:

  • “Very upset over 2 orders”
  • “Still waiting on purchase”
  • “Damaged product”

Return/ Replace Question:

  • “Change payment code to 6932”
  • “Return”
  • “Return wrong yarn sent by you”

Payments and Charges Question:

  • “Can't find my credit after I returned 3 items”
  • “Can’t find my credit after I returned 3 items. I want to order more items”

Activation/ Cancellation Question:

  • “I would like to cancel my order”
  • “Want to cancel order #WMX5DRYY5”

Staff Question:

  • “Customer service please”

Website/ Application Question:

  • “Trying to find a pattern fir a baby blanket i started using either a batik yarn or the dk yarn I would like yo see if i can get a copy if i sent a picture of my projecti cant find it on the website”

Other Question:

  • Want to add to a very recent order
  • “Discontinued yarns”
  • “Order yarn”

Compare Premier Yarns Customer Service To

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